Get Answers to Your Questions
Everything you need to know about ProxyBench, from getting started to advanced usage.
Getting Started
What is ProxyBench?
ProxyBench is a platform that helps developers benchmark and compare proxy providers. You can test URLs across multiple proxy providers and types to find the best performance for your needs. Then, you can decide if you want to integrate with the Proxy Provider via ProxyBench.
How do I get started?
Simply sign up for a free account, and you'll receive 1000 tokens to start benchmarking. Enter a URL you want to test, and we'll run it across multiple proxy providers to show you response times and success rates.
Do I need technical knowledge to use ProxyBench?
No! ProxyBench is designed to be user-friendly. Simply enter a URL and we handle all the technical aspects of proxy testing. However, if you're a developer, you can also use our API for programmatic access.
Tokens & Pricing
What are tokens and how do they work?
Tokens are credits used to run proxy benchmarks. Each benchmark test consumes tokens based on the proxy type: datacenter proxies (1 token), residential/ISP/mobile proxies (10 tokens), and unblocker proxies (20-30 tokens).
Do tokens expire?
No, your tokens never expire. Once purchased, they remain in your account until used. This gives you complete flexibility in how and when you use them.
Can I get a refund?
We offer refunds within 7 days of purchase for unused tokens. Contact our support team with your purchase details and we'll process your refund quickly.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and digital wallets through our secure Stripe integration. All payments are processed securely with industry-standard encryption.
How does auto-renew work?
When enabled, we'll automatically purchase your selected token package when your balance drops below 1000 tokens. You can enable/disable auto-renew anytime in your account settings, and you'll receive email notifications before any automatic charges.
Proxy Testing
Which proxy providers do you support?
We support major proxy providers including ScraperAPI, Crawlbase, Bright Data, Oxylabs, SOAX, IPRoyal, Webshare, and DataImpulse. Each provider offers different proxy types and geographic locations.
What proxy types can I test?
You can test datacenter, residential, ISP, mobile, and unblocker proxies. Different providers support different proxy types, and each type has different token costs based on their complexity and reliability.
How accurate are the benchmark results?
Our benchmarks provide real-time performance data by actually routing requests through each proxy provider. Results include response times, success rates, and content size. However, performance can vary based on target website, geographic location, and current network conditions.
Can I test any website?
You can test most publicly accessible websites. However, some sites may block proxy traffic or have specific restrictions. We recommend testing with your actual target URLs to get the most accurate results for your use case.
How long do benchmark tests take?
Most benchmark tests complete within 30-60 seconds. We test each proxy type sequentially and stop testing a provider once we find a working proxy type, which helps optimize both speed and token usage.
API & Integration
Do you offer an API?
Yes! Every successful benchmark result includes an "Integrate" button that provides you with the exact API endpoint and parameters needed to use that proxy configuration in your applications.
How do I get my API key?
Your API key is automatically generated when you create an account. You can find it in your dashboard or account settings. Keep your API key secure and never share it publicly.
Can I use the API programmatically?
Absolutely! You can use your API key to make direct requests to our benchmark API. This allows you to integrate proxy testing into your development workflow or run automated benchmarks.
Are there rate limits on the API?
API usage is limited by your token balance rather than rate limits. Each API call consumes tokens based on the proxy type being tested. This gives you predictable costs and flexible usage patterns.
Account & Security
How do I reset my password?
Click the "Forgot Password" link on the login page, enter your email address, and we'll send you a secure reset link. The link expires after 24 hours for security.
Can I change my email address?
Currently, email addresses cannot be changed directly. Please contact our support team if you need to update your email address, and we'll help you with the process.
How secure is my data?
We take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never store your proxy credentials or sensitive information.
Can I delete my account?
Yes, you can request account deletion by contacting our support team. We'll permanently delete your account and associated data within 30 days, in compliance with data protection regulations.
Troubleshooting
Why did my benchmark fail?
Benchmarks can fail due to various reasons: the target website blocks proxy traffic, network timeouts, or proxy provider issues. Try testing with a different URL or contact support if problems persist.
Some proxy providers show no results. Why?
This usually means the proxy provider doesn't support the specific proxy types you're testing, or their proxies couldn't successfully access your target URL. Each provider has different capabilities and geographic coverage.
My tokens were deducted but I didn't get results. What happened?
Tokens are consumed when we attempt to test a proxy, regardless of success or failure. This covers the actual proxy usage costs. If you believe there was an error, contact support with your test details.
The website is loading slowly or not at all. What should I do?
Try refreshing the page or clearing your browser cache. If problems persist, check our status page or contact support. We monitor our systems 24/7 to ensure optimal performance.
ProxyBench by the Numbers
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Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help you get the most out of ProxyBench.
Average response time: 2-4 hours during business hours
Support hours: Monday-Friday, 9 AM - 6 PM EST